Productivity for front line teams and for operations That’s 1.2 Million actions or clicks per day that recruiters, account managers, or admins aren’t having to worry about.Īutomation helps drives your business in 3 main categories: #1. Automationīullhorn’s recruitment automation platform, Herefish, is now recording 1.2 Million automations per day. This includes your core systems like an ATS, timekeeping, and back office, but it also includes peripheral systems like Marketplace Partners who have valuable data that needs to make it back into Bullhorn.īy pulling all of your information into one place it allows you to set your staffing firm up for the next level, Automation. Digitize, Automate, then ConnectĢ years ago, Bullhorn introduced the first step in their digital transformation pyramid of Digitization, Automation, and Transformation.ĭigitization means getting all of your systems connected so data can be pulled into one source of truth. This means firms need to put a focus on it to differentiate themselves in this extremely competitive market. The main force driving this change in the industry is that the candidate experience is quickly becoming the most important aspect of the staffing workflow. If they don’t act now, many firms in the industry could find themselves being compared to blockbuster or tower records 15 years from now. However, this doesn’t mean staffing firms can get complacent. While this sounds a bit ominous, the good news is that the staffing industry currently has the advantage over platforms because firms have been navigating the complexity and compliance requirements for far longer. The platforms will look to take on the very complex nature of staffing, and traditional staffing firms will invest heavily in technology to move into a platform experience to make it much more of a self-service model for both candidates and customers. engageX will elevate the CPaaS ecosystem, building on strategic partnerships with industry leaders, end-to-end professional service including developers’ advocacy and consultancy,” said Salvador Anglada, CEO, e& enterprise.In Art’s keynote, we learned that platforms like Fiverr, Upwork, and Workrise are attempting to disrupt the staffing industry by replacing the traditional model of employer of record and a heavy compliance focus with a digital-first experience.īoth models will have challenges in the next decade where they fight to move into each other’s areas of expertise. “We are launching engageX, our CPaaS offering, to elevate the quality of customer experience provided by enterprises and government entities in the region. The engageX solution aligns with the e& enterprise vision to help businesses and governments embrace new technology, drive real transformation and create Intelligent Value, continuously adjusting the solutions provided to best suit the customer requirements. These capabilities include SMS, Voice, Video and Instant messaging. CPaaS solutions will witness an uptake with companies being able to add real-time communication capabilities to any pre-existing business applications by deploying application programming interfaces (APIs). The global CPaaS market is expected to grow by $ 10.19 billion from 2022 to 2026, accelerating at a CAGR of 17.85 per cent. Gartner predicts that by 2025, 95 per cent of global enterprises will utilise API-enabled CPaaS offerings to uplevel their digital competitiveness. CPaaS replaces legacy infrastructure and interfaces, considered a barrier for organisations hoping to provide quality communication services. Creates contextual and personalised conversations by integrating all communication channels into one platformĮ& enterprise, part of e& (formerly known as Etisalat Group), announced the launch of engageX, a growing Communications Platform as a Service (CPaaS) ecosystem that customises any end-user customer experience journey with seamless, multi-channel communications.ĬPaaS enables real-time communication capabilities with a cloud-based delivery model, which helps businesses to accelerate their digital transformation programmes by enhancing and personalising customer engagement.
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